Contact Us
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Hours
USMD and Texas Health have completed a Community Health Needs Assessment (CHNA). This assessment allows us to better understand the health status and needs of the community. The complete Community Health Needs Assessment and Implementation Strategy for our hospital can be found at www.texashealth.org/CHNA.
If you have any concerns about your care or safety, we encourage you to let the hospital know so that we can address the issue promptly for you. You are welcome to speak to one of our managers or administration at any time. For your convenience, we also have a Customer Care line at 1-817-472-3543. Your call will be returned during business hours.
If your concerns and questions cannot be resolved at this level, you may contact one or both of the following agencies:
The Texas Department of State Health Services
Complaint hotline: 1-888-973-0022
Fax: 512-834-6653
Health Facility Compliance Group (MS 1979)
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347
The Joint Commission
1-800-994-6610
Fax: 630-792-5636
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Centers for Medicare and Medicaid Services (CMS)
1-800-633-4227
TTY 1-877-486-2048