Medical Records Request
The State of Texas requires a written authorization signed by the patient or the patient's legally authorized representative prior to disclosure of health care information.
You have a right to request your health information related to care at USMD Hospital at Arlington. The State of Texas requires a written authorization signed by the patient or the patient's legally authorized representative prior to disclosure of health care information. For your convenience, there are several ways to access your health records. Please choose one of the options further down this page and follow the related steps.
Accessing and Requesting Health Records in MyHealth
If you received care at USMD Hospital at Arlington prior to June 15, 2026, please email [email protected].
If you received care on June 15, 2026 or after please use the instructions below.
MyHealth Patient Portal
Sign in or create your MyHealth Portal Account
Sign in or create your MyHealth Portal Account
Need Help with MyHealth?
Need Help with MyHealth?
Most of your patient information can be found in your MyHealth Patient Portal account.
For immediate access to your health information, select the link above and follow the directions to login or sign up for a MyHealth account.
How to Request Records
A patient or a patient’s legally authorized representative may request medical records in the following ways:
- Email: Send a signed copy of the medical records request to [email protected]
- Fax: Send a written request to 817-472-3448. A copy of our Authorization Form to release records is available here.
- USPS Mail: A copy of our Authorization Form to release records is available on this page. You can complete it and mail it to:
USMD Hospital at Arlington
Health Information Management
801 W. Interstate 20
Arlington, TX 76017
Please note, individuals requesting medical records must present a valid government-issued photo ID at the time of pickup.
Frequently Asked Questions
- How do I check the status of my request?
Please call the Health Information Management Department at 817-472-2820 or email [email protected] - Can I come in person to pick up my health records?
You can pick up copies of health records at the hospital:
USMD Hospital at Arlington
Health Information Management
801 W. Interstate 20
Arlington, TX 76017 - Does it cost to get my records?
USMD Hospital at Arlington does not charge patients for a copy of their health records.
There is a charge for copies of health care information for other applicable entities unless information is provided directly to another health care provider (doctor's office, hospital, etc.)
A basic retrieval or processing fee, which must include the fee for providing the first 10 pages of copies and which may not exceed $30.00.
A charge for each page of:
- $1.00 for the 11th through the 60th page of provided copies
- $0.50 for the 61st through the 400th page of provided copies
- $0.25 for any remaining pages of the provided copies
An additional charge will also apply for the actual cost of mailing, shipping, or otherwise delivering the copies provided.
If the requested records are provided on a digital or other electronic medium and the requesting party requests delivery in a digital or electronic medium, including electronic mail: (A) a retrieval or processing fee, which may not exceed $75.00 in addition to the actual cost of mailing, shipping, or otherwise delivering the provided copies.
Other Charges
USMD Hospital at Arlington may charge a reasonable fee for:
- Execution of an affidavit or certification of a document, not to exceed the charge authorized by Civil Practice and Remedies Code, §22.004; and Written responses to a written set of questions, not to exceed $10.00 for a set.
Patient Release Authorization (English)- How do I send copies of my records to my doctor?
Patients requesting records for another provider visit outside of USMD Hospital at Arlington should have the new provider contact Health Information Management at
817-472-2820 or fax request to 817-472-3448. Records will be sent directly to the provider.
Problem Resolution
Our goal is to exceed your expectations in every interaction you have with USMD Hospital at Arlington. If you have a concern about your care or experience, please let us know immediately.
If you feel that your issue is not being resolved or addressed satisfactorily by the hospital, you may:
- Contact Health Care Regulation (HCR).
- File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage